Charged words but didn't get the proofreading

I pasted my document 3560 words but it only did the free 600 words and would not go any further but then it took like 2000+ words off my account!

Type: 
Bug
Status: 
Open

Comments

Apologies for this issue! Credited 2000 words to your account! Please make sure you are logged in the next time you perform a pro check.