WP Plugin Not working after PAID

I purchased both products - The Poofread Bot and am using the Wordpress plugin. It doesn't work -- tells me to either invite a Facebook friend or buy more credits. When I ome to the site, everything checks out fine -- and I can use the Proofread Bot on the web.. just not in Wordpress. Any help on fixing this problem is greatly appreciated.

 

-Andy

 

Type: 
Bug
Status: 
Closed (fixed)

Comments

Dear Andy,

I am sorry you are having issues with the WP plugin. Could you please double check that the email and the password you entered on the WP plugin setup page matches with your login details on proofreadbot.com?

Cheers,

George 

Hi George, this is really strange. It's acting like I'm not putting in the proper login information. It says "username" so I tried 3 different user names (Andy, John Hodges, etc) then I tried my email address... nothing... then I changed my password and tried all the username/email login combinations all over again ... nothing. It should be just the email address and the pasword, right? I got those matched and it doesn't recognize me as a paid user.

Hello John,

Changed your password, and verified if I can login with it via WP. It worked for me and I am sending you the updated password.

Please let me know how it goes.

Hi George, everything seems to be working! Thanks for your time and fast response time.

-Andy

Fantastic, glad we sorted it. 

Cheers,

George

I haven't changed anything -- no updates to WP, nothing.. and the problem happened again. Each morning it works 1 time, but then it tells me that I'm not paid.

Hello John, 

Apologies I just saw your note about your issue. Could you send a screenshot of your Proofread Bot WP setup page to info@proofreadbot.com please?

Cheers,

George

Hi,

I paid for the full version and it still does not work.  PLUS, I can't change my password to even log in!  Any ideas???

Dear Curtis,

Contacted you via email.