not recognizing paid credits

here is my API

Proof of purchase:


and a BUG perhaps?


Even WITHOUT credit i'm able to use your system [with system errors] and now have a balance of (NEGATIVE 2) credits when before i apparently had is ZERO credits? how long could this go on for? Do people even need to pay? :)


Closed (fixed)


Dear Troy,

Apologies for the issue with your credits. It has now been resolved, and I also added an extra 50 beacuse of the inconvenience. 

Will be looking into the issue with the plagiarism check now.



PS: I noticed you inserted an extra space before your Bing API Key in the field that caused the Bing check to fail. Please perform a new plagiarism check, and let me know if any issues.